Service, Integration
& Ongoing Support
We don't just sell machines, we support your operation. The relationship begins on day one and extends for the life of your equipment. Factory-trained technicians, responsive service, and in-house line integration expertise, all under one roof.
Automation Expertise You Can Count On — From Day One to Day 1,000.
The value of packaging automation depends entirely on uptime. A machine that is down costs you in lost throughput, emergency labor, and missed shipments. Morrisette’s service team is structured to protect your investment and keep your line running — not just at installation, but for the entire life of the equipment.
We do not hand you off to a manufacturer’s 800 number after the sale. You’ll have a named contact at Morrisette who knows your equipment, your facility, and your operation.
Full-Lifecycle Service Coverage
Every service offering below is delivered by our in-house team — the same people who installed your equipment, who know your line, and who have a stake in keeping it running.
| Service Area | What It Means for You |
|---|---|
| Factory-Trained Technicians | Our service technicians are trained directly by the manufacturers of the equipment we sell. They know the machines deeply and can diagnose and resolve issues faster than a generalist service provider. |
| Preventive Maintenance Programs | Scheduled PM visits keep machines running at peak performance, catch wear items before they cause failures, and extend equipment life. We build PM programs around your production schedule to minimize disruption. |
| Emergency Service Response | When a machine goes down unexpectedly, we respond. Our regional presence across NC, SC, and VA means a technician can typically be on-site faster than a manufacturer’s national service network. |
| Responsive Service & Preventative Maintenance | Service as soon as you may need it, preventative maintenance to keep you ahead of any surprises. We build service programs around your production schedule to minimize disruption. |
| Operator & Supervisor Training | Every installation includes thorough training for operators and supervisors on proper machine operation, settings, troubleshooting, and daily maintenance. Properly trained teams reduce misuse and extend equipment life. |
| Line Integration & Systems Engineering | Our in-house integrators design and commission multi-machine line integrations, including conveyor connections, controls integration, and PLC programming — ensuring the whole system works as designed. |
| ROI Analysis & Justification Support | We provide detailed ROI analyses to help you build the internal business case for automation investment, working through labor costs, film costs, damage claims, and productivity data. |
Built for Your Industry
Morrisette Packaging serves manufacturers, distributors, and fulfillment operations across a wide range of industries from our regional hubs in Charlotte, Raleigh, Hickory, Greensboro, Columbia, Greenville, and Roanoke.
We Service Most Major Brands
Many of Morrisette’s service calls come from customers whose existing equipment was improperly installed, incorrectly configured, or inadequately maintained by the original vendor. We service most major equipment brands and can often restore a poorly performing machine to full efficiency — or recommend an upgrade when replacement makes more sense.
If your current packaging equipment isn’t delivering the results you expected, the problem is often not the machine itself — it’s configuration, maintenance, or installation. Our technicians can audit your current setup and get it running at the level it was designed for.
Sometimes the right answer is a repair; sometimes it’s a replacement. We’ll give you an honest assessment of whether your current equipment is worth servicing or whether a newer system would deliver a better ROI — with the numbers to back it up.
Seven (7) Regional Hubs. One Accountable Team.
Morrisette operates from seven (7) regional hubs across the Southeast — so our engineers and technicians are never far from your facility. We don’t route service calls through a national dispatch center. You call us, and someone who knows your equipment answers.
Your Named Contact. Your Equipment. Your Uptime.
Every Morrisette installation includes operator and supervisor training by our team. After the sale, you’ll have a named contact at Morrisette who knows your equipment and your operation — not a national call center.